Wellcome to Cellglo Singapore by Joy Makers. Free shipping to whole Singapore. Additional fee applies to international shipping.
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Shipping

Q

Do you ship to Malaysia?

A

Yes, please drop an email to sg.cellglo@gmail.com or WhatsApp us at wa.me/6587768125 if you would like to arrange to ship to Malaysia.


Q

Do you ship worldwide?

A

Yes, please drop an email to sg.cellglo@gmail.com or WhatsApp us at wa.me/6587768125 if you would like to arrange to ship to countries other than Singapore.


Q

Do you offer free shipping?

A

All Cellglo products are shipped free of charge (Singapore & Malaysia only).


Q

I want my order ASAP, do you have next day delivery?

A

At this point, we do not yet offer next day delivery. If it’s urgent, we could use Grab or Lalamove service to deliver your goods on the same day. The costs will be borne by the buyer.


Q

Can I pick up an order or drop off a return from your headquarters?

A

This option is not available, unfortunately.


Q

Do you offer COD (Cash on Delivery) service?

A

This option is not available, unfortunately.


Q

How long will my order take to arrive?

A

We make every effort to deliver your order within 3 to 6 working days (excludes weekends and public holidays) in Singapore. Cellglo Singapore is not liable for unforeseen circumstances beyond our control that delay the delivery, such as flight delays, adverse weather conditions, or congestion. In these situations, we will try our best to notify you of the delay and inform you of the estimated delivery date.


Q

How do I track my package?

A

You will receive a tracking number in a separate email from your confirmation email. If you have not received your tracking number within 7 working days of making your purchase, please drop an email with your order number to sg.cellglo@gmail.com or WhatsApp us at wa.me/6587768125.

You also can track through our delivery agents:
J&T Tracking
Ninja Van Tracking


Q

I have made a mistake and need to change my shipping address. How do I do it?

A

No worries. You can make changes to your shipping address up to an hour after purchasing. Just drop an email to sg.cellglo@gmail.com or WhatsApp us at wa.me/6587768125 with your order details and new shipping address.


Q

Will I have to pay for return shipping?

A

We do not cover the cost of return shipping. If in the case a return is necessary, all customers are responsible for their own return shipping fee.


Q

What is your return policy?

A

Please note that exchanges are only available if you have received a damaged order or expired products. Exchanges and refunds will not be given for items ordered in the wrong item or quantity, so make sure to review your order before making payment. Only if the item you've received is defective, damaged or expired, you may send your exchange request to sg.cellglo@gmail.com or WhatsApp us at wa.me/6587768125 within 7 days of receiving.

Question not listed? We’re here to help!

Please feel free to reach out to our support team at +6587768125 or email us at sg.cellglo@gmail.com.

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